Where can I see how to use iParkMe and it's functions?

On the iParkMe website, in the section of the main menu How it works you will find a full description of the screens and functions, as well as any new features.

How do I start using iParkMe?

You can sign up via the web www.iparkme.com or by downloading the app from the Play Store (Android) or the App Store (iOS). To use iParkMe you must sign-up and add a minimum amount to your balance.

The minimum credit is 0.50€ which you can use towards payment for parking.

Once you have finished signing-up, you will receive an e-mail welcoming you along with instructions on how to sign-in to your new account.

Is the credit card system secure?

The company CreditCall (http://www.creditcall.com/) and Elavon/Santander manage the information associated with your credit card and the charges are made through a completely secure form using an external token system (an encrypted system with data control that ensures safety and protection).

CreditCall is a pioneer worldwide in the banking industry and they have all the PA-DSS / PCI-DSS certificates required for the highest level of security. (http://www.creditcall.com/pci_dss_payment_card_industry_data_security_standard.html)

When I tried to sign-up I was told that my phone or e-mail was already registered in the system.

If another user has entered their phone or e-mail incorrectly, it could produce this error. Please contact us directly.

If you have tried to sign-up before but did not complete the registration, your e-mail and phone will be temporarily blocked for 5 minutes. Please wait for this time period and try again.

What cities can I use iParkMe in?

Under the iParkMe Cities heading on the iParkMe website, you can see all of the cities available to park in with iParkMe:

Mexico City, Monterrey, San Luis, and more cities coming soon!

How many license plates can I register with iParkMe?

You can register as many license plates as you want. You can add new ones and/or delete them from the application itself or the website once you are logged in.

Can I park multiple vehicles at the same time?

There is no limit on the amount of cars you can park at once, as long as you have registered the new license plate, you can proceed to park as normal.

How can I get a copy of the parking receipt?

Every time you carry out an operataion with iParkMe (park, extend time, refund, pay a fine, etc.), iParkMe will send you a receipt of the operation via e-mail.

You can view the operation itself as well:

  • In the menu of the application: Recent Operations (if it is from the current day) or in History if it is from a previous day;
  • On the iParkMe website, after logging in to your account with your e-mail address and password.

You can also view these on your user account under the Receipts heading, and you can receive monthly invoices with all the credits and charges made from your credit card.

What happens if there is an error with the iParkMe application?

If you have a problem with the app, we are more than happy to help you solve it. You can contact us through e-mail: info@iparkme.com or by phone: 91-826-02-77. And coming soon you will be able to report the error via web/app.

What do I do if I was fined while I had a valid ticket from iParkMe?

Due to the fact that different vigilance measures of third parties application, you can very sparingly report that you have been fined although you had a valid iParkMe ticket.

None of these complaints will be further handled, as the system itself detects these errors. You can continue to use iParkMe securely.
To ensure the highest level of quality, we would appreciate that if you are incorrectly fined, you send us the number of the fine to info@iparkme.com or call us at 91 826 02 77. The information that you provide us will help future detection of fines and errors.

Please accept our apologies for any glitch that may occur which is outside the control of the iParkMe app and instead managed by the Fine Control system.

Can I edit my bank details?

Yes, on the iParkMe website, after signing in to your account, you can edit your credit/debit card associated with the banking service.

What do I do if I don’t receive the security codes via text message?

Please contact customer service at 91 826 02 77 or email them at info@iparkme.com and we will provide you with the necessary code.

How do I leave my parking spot and end the operation?

The Leave/End Parking option is still not available in all cities as it requires the appropriate authorization which differs from the traditional parking meter system.

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